FAQ

INTERNATIONAL DISTRIBUTORS

In several countries there are distributors that can arrange the importation of the product and deliver at the international price list. You can see a list of distributors here : go to list If your country is not covered by a distributor please contact Alpes Lasers directly.



DELIVERY

What couriers do you use for deliveries?
We use FedEx for our deliveries. What are the delivery times?
Items in stock are shipped within 14 days. What are the costs of delivery? Delivery costs will depend on the total weight of delivery and on the country of destination. They will be computed at the check out and will be displayed before you can confirm the order. Can I track my order? Your tracking details will be emailed to you when your order is dispatched. Can I change my delivery address? Please email or call us at +41 32 729 9510 as soon as possible if there is a mistake in your order in order to have it cancelled or modified.



GUARANTEE, TERMS & CONDITIONS

1. These terms and conditions are valid for products offered on and bought through the website store.alpeslasers.ch. The customer’s terms and conditions are ousted. Different Terms and Conditions are appropriate for Alpes Lasers products bought through other channels.
2. Shipment ​
(a) Unless otherwise agreed between the parties the delivery is performed DAP according to INCOTERMS 2010. The goods will be shipped through a commercial express transporter to the address provided in the form filled by the client. The customs clearance in the importing country needs to be completed by the buyer at his own cost and risk, including all customs duties and taxes. The risk passes from seller to buyer from the point of destination mentioned in the contract of delivery. 3. Warranty (a) The customer is held to control incoming deliveries and to inform Alpes Lasers about incomplete shipments or defective goods within 30 days after receipt. Alpes warrants that the products respect the performances shown on the product factsheet, provided the product is used according to Alpes Lasers recommendations described in the datasheet. (b) Should a laser’s performance degrade within 2 years of the date of purchase, the client will be entitled to choose as a replacement any laser of equivalent or lower power and performances as available on the "List of Lasers in stock" published on Alpes Lasers website [Here]. This list is updated weekly. (c) All other claims such as purchase refund, product reconditioning, replacement by strictly identical chip or damages of whatever nature, be it direct, indirect or consequential, are expressly ousted. (d) The customer is aware of laser products being devices with a statistical rate of failure. Depending on the use made of this product it is the customer’s responsibility to use caution, redundancy and appropriate technical measures to ensure the final product’s failureless operation. 4. Payment and payment default (a) Prices are quoted in Swiss Francs unless otherwise stated in the quotation, without Tax. (b) Payment Terms are in advance by credit card, except for shipments to Switzerland where payment within 30 days after delivery is possible.
(c) In the event of any payment default, Alpes Lasers can stop all deliveries or pending orders, irrespective of the lead times agreed. 5. Intellectual Property (a) Patents, Designs and pending applications, Copyrights, Know-How as well as technical and trade secrets in relation to the products are the exclusive property of Alpes Lasers. The customer undertakes not to take any action or otherwise interfere against these rights, and to assist Alpes Lasers in defending any third party violation of its rights to the extent of this help being necessary and useful. All fees incurred by the customer to these effects will be at Alpes Lasers charge. 6. Applicable Law and Jurisdiction (a) Any litigation arising from this purchase order otherwise involving the commercial relationship between the parties is subject to the exclusive jurisdiction of the ordinary courts at Alpes Lasers legal seat, and will be judged and settled according to Swiss Law.



CUSTOMS CHARGES

Will I have to pay customs charges? You'll pay any charges once you receive your parcel(s), and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.